Legal

Delivery policy

Everything we sell is digital. Here is how and when you get it.

Last updated: October 2026

Applies to: all LENCOE digital services and subscriptions.

1. How we deliver

LENCOE supplies digital services only. Nothing is posted or shipped, and there are no delivery charges. Once your payment is confirmed, your access is granted electronically through the LENCOE client portal.

2. How quickly

  • Access: normally immediate once payment is confirmed. Your dashboard and instances become available straight away.
  • Confirmation email: sent to the address you registered with, containing your access details and receipt, usually within 15 minutes.
  • Delays: occasionally a payment provider takes longer to confirm a transaction. Where that happens, access follows as soon as confirmation reaches us.

Check your spam folder if the confirmation does not appear. Automated email is often filtered on first contact.

3. Software projects

Custom software work is delivered differently. You get access to a working version on a private link from around week three, updated every two weeks. Final delivery includes the source code in a repository you control, written documentation and training for your team. The specific milestones and dates for your project are set out in the written agreement we sign before work starts.

4. Where we deliver

LENCOE is domiciled in South Africa and complies with South African law. Our digital services are available internationally, except in countries where the use of automated trading software is prohibited by local law.

It is your responsibility to make sure that using our services is lawful where you live. If you are unsure, check before you subscribe.

5. Currency and charges

Prices may be shown in United States dollars for international consistency. Depending on the payment method you choose, the transaction may be processed in South African rand at the equivalent amount. The exact amount and the currency are shown at the final checkout step before you confirm.

Your own bank may apply a currency conversion or international transaction fee. That fee is set by your bank, not by us, and we cannot refund it.

6. If access does not arrive

If you have paid and still cannot reach your account one hour later, contact us straight away. Have your transaction reference ready and we will sort it out.

If we genuinely cannot deliver a service you have paid for, we refund you in full within 30 days. See the refund policy.

7. Contact

Planning a build and want a rough cost and timeline? Ask me. I can answer questions about our work, or put you through to the team.